Privacy & Cookies

1. Who we are

RiSKFiX LLP (“RiSKFiX”, “we”, “us”, “our”) is a fire safety and health & safety consultancy registered in England & Wales (partnership number OC407139), with its registered office at The Venture Centre, University of Warwick Science Park, Sir William Lyons Road, Coventry CV4 7EZ. We operate the websites riskfix.co.uk, firedoorrepairs.com, coventryfiredoors.co.uk, portsmouthfiredoors.co.uk and birminghamfiredoors.co.uk.

We are the “data controller” for the personal data described in this policy. For any privacy question, or to exercise your rights, contact us at info@riskfix.co.uk or 01926 675275.

We are registered with the Information Commissioner’s Office (ICO) under registration number ZB595982.

2. What personal data we collect

Enquiry and contact data — your name, email address, phone number, company or organisation, the property or site your enquiry concerns, and the content of your message, when you submit an enquiry form, email us, or call us.
Client and contract data — contact details, site and building information, purchase orders, correspondence, and the records needed to quote for and deliver our services.
Contractor and supplier data — contact details, qualifications, certifications, insurance and compliance information for the subcontractors and suppliers we work with.
Website and technical data — IP address, browser type, pages visited, and similar analytics or cookie information (see section 7).

We do not intentionally collect special-category (sensitive) personal data. Please do not send us sensitive personal information unless we have specifically asked for it.

3. How and why we use your data (and our lawful basis)

To respond to your enquiry and prepare a quotation — lawful basis: steps taken at your request before entering a contract, and our legitimate interests in responding to enquiries.
To provide our services, manage the contract, schedule works, and issue reports and invoices — lawful basis: performance of a contract.
To meet our legal and regulatory obligations (for example health & safety, fire safety, and tax) — lawful basis: legal obligation.
To manage our contractor and supplier relationships — lawful basis: legitimate interests / contract.
To operate, secure, and improve our websites and services — lawful basis: legitimate interests.
To send you service updates or, where you have agreed, marketing — lawful basis: legitimate interests or consent. You can opt out of marketing at any time.

4. Who we share your data with

We share personal data only where necessary, with:

Subcontractors and suppliers we engage to deliver your services.
Service providers who help us run our business — including Xero (accounting and invoicing), Stripe (payments), our website host, and our cloud, IT and email providers.
Professional advisers such as accountants, insurers, and legal advisers.
Regulators and authorities where required by law.

We do not sell your personal data. Where a provider processes data outside the UK, we ensure an appropriate UK-approved safeguard is in place.

5. How long we keep your data

We keep personal data only as long as necessary for the purposes above and to meet our legal, accounting, and regulatory obligations. As a general guide, we retain client and contract records for 6 years after the end of our relationship, and enquiry data that does not lead to a contract for 36 months.

6. Your rights

Under UK data protection law you have the right to: access your personal data; have inaccurate data corrected; have data erased; restrict or object to our processing; obtain your data in a portable format; and, where our processing is based on consent, withdraw that consent at any time. To exercise any of these rights, contact info@riskfix.co.uk.

You also have the right to complain to the ICO (ico.org.uk, 0303 123 1113) — though we would welcome the chance to resolve any concern first.

7. Cookies

Our websites use a small number of cookies and similar technologies. We do not use advertising or cross-site tracking cookies. When you first visit the site you will see a cookie banner allowing you to accept or reject non-essential cookies. You can change your choice at any time by clearing your browser storage for this site, or by clicking the “Cookie settings” button below.

Cookie / Service	Purpose	Type	Retention
`riskfix_cookie_consent`	Remembers your cookie preferences so we don’t ask again on every visit.	Strictly necessary	12 months (local storage)
Session / CSRF token	Keeps the site working and enquiry submissions secure.	Strictly necessary	Session
Supabase auth (`sb-*-auth-token`)	Maintains a signed-in session (only set if you log in to a client area).	Strictly necessary	Up to 1 year (local storage)
Google Fonts (fonts.googleapis.com / fonts.gstatic.com)	Delivers the website typeface (Lato). May log the request IP in Google’s server logs.	Functional (non-essential)	Cached by your browser

Strictly necessary cookies are always on because the site cannot work without them. Non-essential cookies (currently Google Fonts) are only loaded if you accept them; if you reject, we fall back to system fonts. We do not currently run analytics, advertising or social-media tracking cookies. If we add any in future we will update this page and the consent banner before they are set.

8. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

9. Changes to this policy

We may update this policy from time to time. The current version is always available at riskfix.co.uk/privacy, with the “last updated” date shown above.

10. Contact

RiSKFiX LLP, The Venture Centre, University of Warwick Science Park, Sir William Lyons Road, Coventry CV4 7EZ · info@riskfix.co.uk · 01926 675275

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