Service
Keyholding & Alarm Response
24/7 keyholding and alarm response — your team doesn't have to attend at 3am.
Overview
Service overview & scope
When an alarm activates out of hours, someone has to attend. We hold your keys in secure storage and respond 24/7 to alarm activations, lock-outs and emergencies — protecting your people from the risk of attending site alone in the middle of the night.
What's included
Scope of work
- Secure off-site key storage
- 24/7 alarm response within agreed SLAs
- On-site investigation and report
- Liaison with police and emergency services
- Lock & unlock services for contractors and deliveries
- Incident report after every attendance
Why it matters
Why this matters
Personal safety
Lone staff attending an activated alarm at night is a risk you don't need to take.
Faster response
Dedicated response teams reach site faster than a staff member called from home.
Single audit trail
Every attendance is logged with time, action and outcome — useful for insurers and internal audit.
Our process
How we deliver
- 01
Key secure
Keys vetted in, tagged and stored in our secure key safe.
- 02
Monitoring link
We link to your ARC or directly to your alarm system.
- 03
Response
Vetted responder attends within agreed SLA — typically under 30 minutes.
- 04
Report
Incident report issued within 24 hours of attendance.
Standards & accreditations
Mapped to current UK regulation
Every report we issue references the standards below — so your responsible person, insurer and enforcing authority all see the same evidence base.
BS 7984 (Keyholding & Response)
Worked to current UK standard.
BS 7858 vetted personnel
Worked to current UK standard.
FAQs
Keyholding & Alarm Response — the questions we get
Can't see your question? Call our team on 01926 675275 — we'd rather have a five-minute conversation than send you a brochure.
- Yes. Riskfix delivers keyholding & alarm response nationwide — single sites or full portfolios — with consistent reporting, pricing and accountability through one commercial contact.
- We can attend site according to the SLA agreed.
- Our keyholding & alarm response work is delivered against BS 7984 (Keyholding & Response) and BS 7858 vetted personnel, by qualified, vetted operatives. Certificates and competency records are provided on request and stored against the compliance file.
- Yes — remedial works can be delivered in-house by our competent and third party accredited remedial & installation teams, so you're not left chasing a second contractor to close the actions.
Do you cover keyholding & alarm response across the UK?+
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Ready when you are
Need keyholding & alarm response?
Tell us about your building and we'll come back with a clear quote — we respond promptly during office hours.