Service
Keyholding and Alarm Response
Keyholding and alarm response provide secure key storage and 24/7 attendance for businesses, landlords and empty properties. RiSKFiX coordinates alarm activations, lock-outs and emergencies within agreed service levels.
Overview
What your keyholding service covers
When an alarm activates out of hours, someone has to attend. We hold your keys in secure storage and respond 24/7 to alarm activations, lock-outs and emergencies — protecting your people from the risk of attending site alone in the middle of the night.
What does alarm response involve for businesses, landlords and empty properties?
Keys are stored securely and a responder attends alarm activations, lock-outs or emergencies within the agreed service level. Attendance includes investigation, liaison with emergency services where needed and an incident report.
What's included
What is included?
- Secure off-site key storage
- 24/7 alarm response within agreed SLAs
- On-site investigation and report
- Liaison with police and emergency services
- Lock & unlock services for contractors and deliveries
- Incident report after every attendance
Why it matters
Why does this matter?
Personal safety
Lone staff attending an activated alarm at night is a risk you don't need to take.
Faster response
Dedicated response teams reach site faster than a staff member called from home.
Single audit trail
Every attendance is logged with time, action and outcome — useful for insurers and internal audit.
Our process
How is the work delivered?
- 01
Key secure
Keys vetted in, tagged and stored in our secure key safe.
- 02
Monitoring link
We link to your ARC or directly to your alarm system.
- 03
Response
Response times are agreed in your keyholding agreement.
- 04
Report
A written incident report follows every attendance.
Standards & accreditations
Which standards and legislation apply?
Every report we issue references the standards below — so your Responsible Person, insurer and enforcing authority all see the same evidence base.
BS 7984-1:2016 (Keyholding & Response)
Worked to current UK standard.
BS 7858:2019 vetted personnel
Worked to current UK standard.
FAQs
Keyholding & Alarm Response — the questions we get
Can't see your question? Call our team on 01926 675275 — we'd rather have a five-minute conversation than send you a brochure.
- Yes. RiSKFiX delivers keyholding & alarm response nationwide — single sites or full portfolios — with consistent reporting, pricing and accountability through one commercial contact.
- Response times are agreed in your keyholding agreement.
- Our keyholding & alarm response work is delivered against BS 7984-1:2016 (Keyholding & Response) and BS 7858:2019 vetted personnel, by qualified, vetted operatives. Certificates and competency records are provided on request and stored against the compliance file.
- Yes — remedial works can be delivered by third-party-certificated installers, so you're not left chasing a second contractor to close the actions.
Do you cover keyholding & alarm response across the UK?+
How quickly can you attend site?+
What accreditations do your inspectors hold?+
Will you fix anything you find?+
Related services
Which related services might you need?
Regions we cover
Operating across the UK
We deliver consistent fire safety and compliance services across England, Wales and Scotland — for single sites and national portfolios alike. Different fire safety legislation applies in Scotland and Northern Ireland, and our work follows it.
Ready when you are
Need keyholding & alarm response?
Tell us about your building and we'll come back with a clear quote — we respond promptly during office hours.
RiSKFiX LLP is a registered company (OC407139), founded in 2016.